Damaged, incorrect or faulty goods
Call 07415 751850 as soon as possible with your order number and photographs of the parcel and jars. If goods are faulty, damaged in transit or not as described, we will provide the remedy required by UK consumer law. Do not dispose of the product or packaging until we have advised you.
Changing your mind
For unopened, non-perishable goods bought online, tell us within 14 days after delivery if you wish to cancel. After notifying us, return them within a further 14 days. You are responsible for return postage unless the goods are faulty or we sent the wrong item. We refund eligible returned goods and the original standard delivery charge within 14 days after receiving the return or evidence that it was sent.
Food-safety exclusions
We cannot resell a jar whose tamper seal has been broken. Opened or unsealed food is therefore not accepted as a change-of-mind return where the health, hygiene or deterioration exception applies. This does not affect your rights if the product is faulty, damaged or not as described.
Before sending anything back
Contact us first so we can confirm the return address and safe packing instructions. The registered office is not presented as a walk-in returns counter. Refunds are made to the original payment method.
Last updated: 26 August 2026